Refund & Cancellation Policy

Retainers are month to month. You can cancel at any time by emailing adsforyou.llc@hotmail.com. Cancellation takes effect at the end of the current 30-day billing period, and we complete all work already scheduled for that period.

• If you cancel within 5 business days of a new billing period starting and no work has begun, we refund that period's fee in full.
• If work has begun, we refund the portion of the fee corresponding to services not yet delivered, assessed pro rata.
• Periods already fully delivered are non-refundable.

For fixed-scope projects, the initial deposit covers strategy, planning and reserved production time and is non-refundable once work has started. If you cancel mid-project, we invoice only for work completed to date and deliver those files to you.

Media spend is paid by you directly to the advertising platforms (Meta, Google, TikTok and others). We never hold it and cannot refund it. Refunds for platform spend must be requested from the platform in question.

If a deliverable does not match what was agreed, tell us within 14 days. We will correct it at no extra cost. If we cannot resolve it, we refund the portion of the fee relating to that deliverable.

Approved refunds are issued to the original payment method within 10 business days of approval. We will confirm the amount in writing before processing.

Please contact us before opening a chargeback — most billing questions are resolved within one business day. Email adsforyou.llc@hotmail.com with your invoice number.